In a recent directive aimed at strengthening consumer protection, the Food Safety and Standards Authority of India (FSSAI) has made it mandatory for food businesses across the country to display their FSSAI license number along with a QR code linked to the consumer complaint app. This step is expected to make grievance reporting easier and promote greater transparency.
Empowering Consumers with Instant Access
According to the FSSAI, all food service outlets—whether online or offline—must now prominently display:
Their valid license or registration number, and
A QR code that redirects customers to the Food Safety Connect app, enabling direct lodging of complaints.
This move follows the government’s broader push towards enhancing digital access and ensuring consumer rights in the food sector.
Who Must Comply?
The rule applies to a wide range of operators, including:
Restaurants and cafes
Cloud kitchens
Online delivery platforms
Retail food outlets
Catering units and food trucks
Failure to comply may result in penalties or license suspension under the Food Safety and Standards Act.
Benefits of the QR System
The QR code initiative is designed to allow consumers to:
Instantly verify the food business’s FSSAI license status
File complaints directly through the app
Track complaint progress in real time
Improve traceability and enforcement
India Advocacy’s Perspective
At India Advocacy, we view this development as a major win for consumer empowerment and regulatory transparency. It also reminds food business operators to stay FSSAI-compliant by updating licenses, renewals, and grievance systems.
Need help getting your FSSAI license or updating your compliance posters? Reach out to our experts today.
