The Food Safety and Standards Authority of India (FSSAI) has issued comprehensive directives to E-commerce Food Business Operators (FBOs), including platforms like Swiggy, Zomato, and Big Basket. These guidelines aim to promote transparency, ensure food safety, and protect consumer interests. Below are the key points outlined in the advisory.
1. Focus on Food Safety
FSSAI emphasizes the critical need for E-commerce FBOs to adhere to stringent food safety norms. This includes ensuring that all listed products comply with the Food Safety and Standards Act, 2006. Operators must verify that the food items meet required quality standards and are free from contamination or adulteration.
2. Accurate Representation of Products
The advisory mandates that E-commerce platforms provide consumers with precise information about the food products listed. This includes clear details about ingredients, nutritional values, and manufacturing or expiry dates. Misrepresentation or incomplete information may lead to penalties.
3. Transparency in Operations
To build consumer trust, FSSAI has urged FBOs to enhance transparency in their operations. This includes ensuring that only licensed or registered vendors are allowed to sell on their platforms. The initiative aims to eliminate the presence of unregulated entities in the food supply chain.
4. Accountability Measures
E-commerce operators are required to maintain records of vendors, products, and transactions to ensure accountability. In case of food safety violations, platforms must cooperate with regulatory authorities and provide necessary details for investigations.
5. Enhancing Consumer Protection
The guidelines are designed to empower consumers by offering them safe, high-quality, and accurately represented food products. Compliance with these directives will strengthen the relationship between E-commerce platforms and their users.
